By accessing or using Jua OS (the "Service"), including the owner dashboard at app.juaos.com, the cashier application at pos.juaos.com, and all related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
"We," "us," and "our" refer to Jua OS and its operators. "You" and "your" refer to the individual or business entity using the Service.
Jua OS is a business management platform designed for small and medium enterprises in Africa. The Service provides point-of-sale functionality, inventory tracking, sales analytics, staff management, and business intelligence tools. The Service operates offline-first — core functionality works without an internet connection, with data synchronised when connectivity is restored.
The Service consists of two primary applications:
To use the Service as a business owner, you must create an account by providing accurate and complete information including your business name, contact details, and a secure PIN. You are responsible for:
You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account. By creating an account on behalf of a business, you represent that you have the authority to bind that business to these Terms.
Jua OS offers multiple subscription plans including free, paid monthly, and paid annual options. Plan details, pricing, and feature availability are described on our pricing page and may change from time to time with reasonable notice.
New accounts receive a 21-day free trial with access to Basic plan features. No payment information is required to start a trial. At the end of the trial period, your account will revert to the Free plan unless you subscribe to a paid plan.
Paid subscriptions are billed in advance on a monthly or annual basis, as selected at checkout. All prices are quoted in Nigerian Naira (₦) unless otherwise specified. Payments are processed through Flutterwave, a licensed third-party payment processor. We do not store your card details.
Subscription payments are non-refundable except where required by applicable law. If you believe you have been charged in error, contact us within 7 days of the charge and we will investigate.
If your subscription lapses (payment not received), a 7-day grace period begins during which all features remain available. After the grace period, your account enters restricted mode — the cashier app continues to function for sales, but dashboard features and analytics are limited. No data is deleted during a lapsed period.
You retain full ownership of all business data you enter into Jua OS, including sales records, product catalogues, customer information, and event logs. We do not sell, share, or monetise your business data.
Your data is stored on secure servers hosted within the European Union (Frankfurt, Germany). The cashier app also stores data locally on the device for offline functionality. Local data is synchronised with our servers when an internet connection is available.
We retain your data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where we are required by law to retain it for a longer period (for example, billing records may be retained for up to 7 years for tax compliance).
You may request an export of your data at any time by contacting us. We will provide your data in a commonly used format within 14 business days.
You agree to use the Service only for lawful business purposes. You must not:
We reserve the right to suspend or terminate your account if we reasonably believe you are violating these Terms.
As a business owner using Jua OS, you may create cashier accounts for your staff using invite codes. You are responsible for:
Jua OS provides event logging and suspicion flags as tools to help you monitor staff activity. These tools are advisory and do not constitute proof of misconduct. Employment decisions remain your sole responsibility.
The cashier app is designed to function without an internet connection. Sales, inventory changes, and events are stored locally on the device and synchronised with our servers when connectivity is restored. We make reasonable efforts to ensure data integrity during synchronisation, but we do not guarantee zero data loss in extreme circumstances (for example, if a device is destroyed before synchronisation occurs).
It is your responsibility to ensure that devices used with Jua OS are kept charged, functional, and connected to the internet periodically to allow synchronisation.
We aim to keep the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:
Because the cashier app works offline, sales processing continues even during server outages. Dashboard and analytics features require an internet connection.
The Service, including its design, code, features, documentation, and branding, is owned by Jua OS and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.
You retain ownership of your business data (see Section 5). By using the Service, you grant us a limited licence to process, store, and display your data solely for the purpose of providing the Service to you.
To the fullest extent permitted by applicable law:
Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct.
You agree to indemnify and hold harmless Jua OS, its operators, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
You may stop using the Service at any time. You may delete your account by contacting us.
We may suspend or terminate your account at any time if:
Upon termination, your right to use the Service ceases. We will retain your data for 30 days after termination to allow you to request an export. After 30 days, your data will be permanently deleted unless retention is required by law.
We may update these Terms from time to time. When we make significant changes, we will notify you by email or through a notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Minor changes (such as correcting typographical errors or clarifying existing provisions) may be made without advance notice.
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Service shall be resolved first through good-faith negotiation. If negotiation fails, disputes shall be submitted to the courts of Lagos State, Nigeria.
If you are based outside Nigeria, you agree that the laws of Nigeria shall still apply to these Terms, and you submit to the jurisdiction of the courts of Lagos State for the resolution of any disputes.
If you have questions about these Terms, contact us:
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jua OS regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
These Terms are written in English. If translated into any other language, the English version shall prevail in the event of any inconsistency.